IT SERVICE DESK SPECIALIST 1ST SHIFT
Lyon Station, PA Lyon Station, PA Full-time Full-time Estimated:
$38.
1K - $48.
3K a year Estimated:
$38.
1K - $48.
3K a year 13 hours ago 13 hours ago 13 hours ago Get to know East Penn!:
East Penn is ready to invest in you! In SEVEN remarkable decades, East Penn has grown from a one-room shop with a product line of five automotive batteries to one of the world's leading battery manufacturers with over 10,500 full-time employees, 515 product designs, operations around the world, and hundreds of awards for industry excellence.
We invest in our people; they are and always will be the heart of this company.
Are you ready to join a family-owned enterprise committed to honoring the contributions of everyone? Then East Penn is the right place for you.
East Penn is a stable, essential employer, and has been voted one of the Best Places to Work in PA for 20 years! At East Penn, our employees are our culture; our employees will always be the heart of the company.
We are a private, family-owned enterprise committed to cultivating an atmosphere that honors the contributions of everyone.
We want our employees to have long-term careers, and many do.
More than 38% of our workforce has over a decade of service.
Our open-door management policy, comprehensive benefits package, employee appreciation and recognition events, and career advancement opportunities are just some of the ways we show our employees how incredibly valued they are.
EOE/VEVRAA Overview:
The Service Desk Specialist is customer service oriented that provides technical support to end users in an efficient and accurate manner.
They are considered the first level contact and have the ability to solve basic technical problems and provide support.
They gather and analyze information about the user's issue and determine the best way to resolve their problem.
Escalating unresolved queries to the next level of support as needed.
The Service Desk Specialist goal is to make sure that customer value is maintained to the standards set forth by the company.
Responsibilities:
Provide first level contact and convey resolutions to end user issues by troubleshooting and managing relatively simple hardware, software or network problems including but not limited to password resets, printer configuration, break/fix instructions, ticket routing.
Properly escalate unresolved queries to the next level of support.
Track, route and redirect problems to correct resources.
Update customer data and produce activity reports within the ticketing system.
Walk customers through problem solving process.
Follow up with customers, provide feedback and see problems through to resolution.
Utilize excellent customer service skills and exceed customers' expectations.
Ensure proper recording, documentation and closure.
Recommended procedure modifications or improvements.
Other duties outlined by Information and Technology Management.
Maintains regular attendance.
Ability to work mandatory over time.
Performs other duties as requested.
Responsible for producing a high quality product.
Responsible for proper hygiene, housekeeping, and safety practices.
These tasks are considered essential elements of the job.
Qualifications:
Requiring an associate's degree or completion of coursework at a technical school and/or proven working experience in providing service desk support.
Customer Service Orientated.
Advanced multi-tasking skills.
Requires excellent problem-solving, communication and interpersonal skills.
Possess patience, a customer-friendly attitude and the ability to work in a team environment.
Have a basic technical understanding of technology, including the various hardware, software and networking systems being supported.
Required to have the ability to work remotely.
Must be able to work flexible work hour rotation 6:
00 a.
m.
- 3:
00 p.
m.
6:
30 a.
m.
- 3:
30 p.
m.
7:
00 a.
m.
- 4:
00 p.
m.
7:
30 a.
m.
- 4:
30 p.
m.
8:
00 a.
m.
- 5:
00 p.
m.
East Penn
Benefits:
East Penn offers excellent
Benefits:
Competitive compensation Group health insurance that includes high quality medical, dental, vision and prescription coverage with a low employee premium Retirement Savings Plan with company match and a 3% employer contribution 9 paid company holidays, 2 paid personal holidays, and 10 paid vacation days annually Employee assistance program Fitness Discounts Promotional opportunities.
Estimated Salary: $20 to $28 per hour based on qualifications.
$38.
1K - $48.
3K a year Estimated:
$38.
1K - $48.
3K a year 13 hours ago 13 hours ago 13 hours ago Get to know East Penn!:
East Penn is ready to invest in you! In SEVEN remarkable decades, East Penn has grown from a one-room shop with a product line of five automotive batteries to one of the world's leading battery manufacturers with over 10,500 full-time employees, 515 product designs, operations around the world, and hundreds of awards for industry excellence.
We invest in our people; they are and always will be the heart of this company.
Are you ready to join a family-owned enterprise committed to honoring the contributions of everyone? Then East Penn is the right place for you.
East Penn is a stable, essential employer, and has been voted one of the Best Places to Work in PA for 20 years! At East Penn, our employees are our culture; our employees will always be the heart of the company.
We are a private, family-owned enterprise committed to cultivating an atmosphere that honors the contributions of everyone.
We want our employees to have long-term careers, and many do.
More than 38% of our workforce has over a decade of service.
Our open-door management policy, comprehensive benefits package, employee appreciation and recognition events, and career advancement opportunities are just some of the ways we show our employees how incredibly valued they are.
EOE/VEVRAA Overview:
The Service Desk Specialist is customer service oriented that provides technical support to end users in an efficient and accurate manner.
They are considered the first level contact and have the ability to solve basic technical problems and provide support.
They gather and analyze information about the user's issue and determine the best way to resolve their problem.
Escalating unresolved queries to the next level of support as needed.
The Service Desk Specialist goal is to make sure that customer value is maintained to the standards set forth by the company.
Responsibilities:
Provide first level contact and convey resolutions to end user issues by troubleshooting and managing relatively simple hardware, software or network problems including but not limited to password resets, printer configuration, break/fix instructions, ticket routing.
Properly escalate unresolved queries to the next level of support.
Track, route and redirect problems to correct resources.
Update customer data and produce activity reports within the ticketing system.
Walk customers through problem solving process.
Follow up with customers, provide feedback and see problems through to resolution.
Utilize excellent customer service skills and exceed customers' expectations.
Ensure proper recording, documentation and closure.
Recommended procedure modifications or improvements.
Other duties outlined by Information and Technology Management.
Maintains regular attendance.
Ability to work mandatory over time.
Performs other duties as requested.
Responsible for producing a high quality product.
Responsible for proper hygiene, housekeeping, and safety practices.
These tasks are considered essential elements of the job.
Qualifications:
Requiring an associate's degree or completion of coursework at a technical school and/or proven working experience in providing service desk support.
Customer Service Orientated.
Advanced multi-tasking skills.
Requires excellent problem-solving, communication and interpersonal skills.
Possess patience, a customer-friendly attitude and the ability to work in a team environment.
Have a basic technical understanding of technology, including the various hardware, software and networking systems being supported.
Required to have the ability to work remotely.
Must be able to work flexible work hour rotation 6:
00 a.
m.
- 3:
00 p.
m.
6:
30 a.
m.
- 3:
30 p.
m.
7:
00 a.
m.
- 4:
00 p.
m.
7:
30 a.
m.
- 4:
30 p.
m.
8:
00 a.
m.
- 5:
00 p.
m.
East Penn
Benefits:
East Penn offers excellent
Benefits:
Competitive compensation Group health insurance that includes high quality medical, dental, vision and prescription coverage with a low employee premium Retirement Savings Plan with company match and a 3% employer contribution 9 paid company holidays, 2 paid personal holidays, and 10 paid vacation days annually Employee assistance program Fitness Discounts Promotional opportunities.
Estimated Salary: $20 to $28 per hour based on qualifications.
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